Legal

Refund & Cancellation Policy

Last updated: August 20, 2026

We keep billing simple and honest. Klariqo is prepaid: you top up a balance and we draw it down per minute as you use the service. There is no subscription, no per-seat fee, no contract, and no minimum term. This policy explains how top-ups, stopping, and refunds work.

How Billing Works

Klariqo is prepaid. You top up a balance (from $50) and we draw down from it per minute of recorded audio, rounded up to the nearest 30 seconds, as you use the service.

Top up from $50. There is no setup fee and no minimum term.
You pay per minute of recorded audio, at the rates set out below.
Your first 10,000 recorded calls are free. Klariqo Call Records are provided at no charge for your first 10,000 recorded calls. This is a fixed starting allowance: it does not reset, renew, or recur. Once it is used, Klariqo Call Records are charged at $0.01 per minute of recorded audio.
Only recorded calls count. A call consumes the allowance only if it connects and is recorded. Dial attempts that do not connect, and calls that produce no recording, produce no Klariqo Call Record and do not count against it.
Paying removes the ceiling. While you are paying for any metered product, the 10,000-call allowance does not apply and your Klariqo Call Records are not counted against it.
Nothing renews on a schedule. When your balance runs low, you top up again.
Optional auto-top-up. If you switch it on in your dashboard, we top your balance back up when it runs low. You control it and can turn it off any time.

Product	Price	Includes
Klariqo Call Record (provenance and compliance)	Free for your first 10,000 recorded calls, then $0.01 per minute	Signed vCon, RFC 3161 trusted timestamp, JLINC witness, transcript, and 10-year retention of the record
Analytics: QA	$0.02 per minute	Everything above, plus QA scoring and sentiment
Analytics: QA and PII redaction	$0.03 per minute	Everything above, plus PII redaction of the transcript and the audio
Voice AI	$0.15 per minute, all in	Everything above, plus the AI agent placing or taking the call

Stopping

There is no subscription and no contract, so there is nothing to cancel. Stop topping up whenever you like; nothing renews, and your account simply winds down as the balance runs out.

If you turned on optional auto-top-up, switch it off in your dashboard to stop future top-ups.
Your signed call records (vCons) stay independently verifiable even after you stop. Because they use the open vCon format, you can download and confirm them without an active Klariqo account.

Refunds

Top-ups are prepaid and non-refundable by default. Unused balance is not automatically refunded.

If something has gone wrong, email [email protected] and we will work it out case by case. Genuine billing problems, such as a duplicate top-up or a charge you did not authorize, are exactly the kind of thing we sort out this way.

Your first 10,000 recorded calls are free and are not a prepaid balance, so there is nothing to refund from them. Only funds you have topped up are refundable, on the terms above.

Please Contact Us First

Before initiating a chargeback with your bank, please contact us. We can usually resolve things faster and avoid unnecessary fees for both sides.

Chargebacks can take 60 to 90 days to resolve and may result in service suspension during the dispute period.

How to Reach Us

Email [email protected] with:

Your account email address
What happened and what you need

We review billing requests within 2 to 3 business days.

Billing Support

Questions about billing or refunds? We are here to help: [email protected].