ACA and health-insurance leads draw some of the heaviest TCPA and state-regulator scrutiny in the country. Klariqo turns every ACA call on your dialer into a signed, tamper-evident record, scored against your compliance rules, so when a complaint lands months later you can show exactly what was said, that it wasn't altered, and when.
ACA lead gen runs on volume, subsidy hooks, and open-enrollment surges, and both the plaintiff's bar and state regulators watch it closely. Under the TCPA a single misstep runs $500 to $1,500 per call, and ACA campaigns place those calls by the thousand. The exposure isn't only the call you shouldn't have made. It's the call you can't prove went right.
Plans that actually hinge on subsidy eligibility, pitched as free, are a regulator magnet.
Sounding like the Marketplace, Healthcare.gov, or a federal agency is a deceptive-practices complaint.
No one can promise a specific subsidy or plan benefit. Say it on a recorded line and it's evidence.
The moment a person opts out and the call continues, you have a do-not-call violation on tape.
None of this shows up in a QA sample of two calls out of two hundred. It shows up in the one call you never reviewed, six months later, in a demand letter.
You already certify the front of the funnel. The other half is the call itself, and that half has been a black hole: a recording no one can prove wasn't edited. Klariqo closes the chain.
TrustedForm and Jornaya prove the lead consented and what disclosure they saw.
A Klariqo Call Record (KCR) proves what your agent actually said once the phone connected, signed and tamper-evident.
The opt-in is certified at the form. The conversation is proven at the call. Together, you can defend the whole interaction.
You define the scorecard for your ACA campaigns. Klariqo scores every call against it and flags the moment with the exact line from the transcript. A typical ACA scorecard catches:
An agent overpromising a "free" or "$0" plan that hinges on subsidy eligibility.
An agent implying Marketplace or government affiliation.
An agent guaranteeing a subsidy or a specific plan benefit.
An agent ignoring an opt-out, or skipping a required disclosure.
When something slips, you find it the day it happens, not the day you are served. When an agent did everything right, you can prove that too.
Klariqo seals the call as a vCon: the transcript, a SHA-512 fingerprint of the audio, and the exact time, under a digital signature. Change one byte and the seal breaks.
Every call is scored against your ACA scorecard, not a sample, each flag pinned to the transcript line that triggered it.
Drop any call into the public verifier and confirm, in your browser, that it's intact and which key signed it.
Klariqo plugs into VICIdial natively, in about ten minutes. Your agents and your campaigns stay exactly as they are. The signed records just start showing up.
Bring your dialer. We'll show you an audit-ready record of your ACA calls, and you can verify one yourself.