Legal

Terms of Service

Last updated: August 20, 2026

These Terms of Service govern your use of Klariqo's software, platforms, APIs, and associated services. By accessing or using our services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

Service Agreement

Platform Access

Klariqo provides cloud based software and tools across two primary product suites. Your access depends on the products enabled on your account, and may include:

• Compliance and QA Layer: Automated post-call ingestion of your existing recordings, speech to text transcription, automated quality assurance (QA) scoring against custom rules and criteria, and the generation of signed, tamper-evident virtualized conversation (vCon) records.
• Managed Voice AI: Real-time conversational AI phone services, automated speech synthesis, dual-channel call recording, interactive dashboard tools, and call analytics.

All platform access includes access to the Klariqo dashboard, technical documentation, API keys, and customer support.

Usage Guidelines

When using our services, you agree to:

• Use all services in strict compliance with all applicable local, state, federal, and international laws.
• Maintain the confidentiality and security of all account credentials and API keys.
• Report any suspected security vulnerabilities, unauthorized access, or credential leaks to Klariqo immediately.
• Respect established system limits, rate limits, and fair usage policies.

Billing & Payments

Prepaid Billing

Klariqo is prepaid. You add funds to a balance and we draw down from it per minute of recorded audio as you use the service. There is no subscription, no per-seat fee, no minimum commitment, and no contract.

• Prepaid balance. You top up a balance (from $50) and we deduct per minute of recorded audio, rounded up to the nearest 30 seconds, at the rates set out below. There is no setup fee and no minimum term.
• Usage-based components. The Compliance and QA Layer, optional PII redaction, and Managed Voice AI (including Bring Your Own Key configurations) are each charged per minute and drawn from your prepaid balance, based on the features you enable.
• No automatic renewal. Nothing renews on a schedule. When your balance runs low, you top up again. If you enable optional auto-top-up in your dashboard, we top your balance back up automatically; you control that setting and can turn it off at any time.
• Your first 10,000 recorded calls are free. Klariqo Call Records are provided at no charge for your first 10,000 recorded calls. This is a fixed starting allowance: it does not reset, renew, or recur. Once it is used, Klariqo Call Records are charged at $0.01 per minute of recorded audio.
• Only recorded calls count. A call consumes the allowance only if it connects and is recorded. Dial attempts that do not connect, and calls that produce no recording, produce no Klariqo Call Record and do not count against it.
• Paying removes the ceiling. While you are paying for any metered product, the 10,000-call allowance does not apply and your Klariqo Call Records are not counted against it.

Payment Terms

• Top-ups are charged in full at the time of purchase.
• Service draws down from your prepaid balance as you use it. When your balance reaches zero, service pauses until you top up again.
• Rates may change. Price changes will be communicated to your account administrator in writing at least 30 days before taking effect. Your continued use of the platform after a change takes effect constitutes acceptance of the new rates.
• All charges are in US dollars (USD) and are non-refundable except as expressly provided in our Refund Policy.

Stopping

• There is no subscription and no minimum term, so there is nothing to cancel. You may stop using the service at any time; nothing renews, and your account winds down as your prepaid balance is used up.
• If you enabled optional auto-top-up, switch it off in your dashboard settings, or email [email protected], to stop future top-ups.
• When your account is closed, your data is retained and subsequently deleted in accordance with the Data Deletion provisions of these Terms.

Free Pilot & Assisted QA Programs

Assisted QA Pilot

Where offered by Klariqo, you may participate in an assisted Quality Assurance (QA) pilot program. Under this program, Klariqo will ingest and score a limited sample of your existing call recordings to demonstrate the platform's analysis capabilities.

• Any pilot is subject to the terms of this Agreement, including the Acceptable Use Policy, Telecom and Regulatory Compliance, and Indemnification provisions.
• Klariqo reserves the right to terminate any pilot at any time, for any reason, without notice or liability.
• Pilot data, including ingested audio recordings, generated transcripts, and QA scorecards, will be retained for 30 days following the conclusion of the pilot. If you do not continue with a paid account within 30 days, all pilot data will be permanently deleted.
• No service level agreements (SLAs) or performance guarantees apply during any pilot.

Compliance & Evidence Disclaimer

Audit-Ready Evidence and Provenance

Klariqo provides cryptographic, audit-ready evidence and provenance tooling. Our platform generates signed, tamper-evident records (vCons) and offers independent cryptographic witnessing to help you prove the historical integrity of your call interactions.

No Compliance Certification

Klariqo is a technology provider. We do not provide legal counsel, regulatory advice, or compliance audits. Your use of the platform does not guarantee compliance with any law, nor does it guarantee any specific regulatory, legal, or litigation outcome. We do not certify that your business practices comply with the law, nor do our tools insulate you from regulatory scrutiny or legal claims.

Scope of Signed Records

A signed vCon record proves only what was said during a call and that the record itself has not been altered since it was cryptographically signed. It does not prove, and is not evidence of, the validity of any upstream caller consent, lead source, or telemarketing disclosure.

QA Scoring and Sentiment Insights

All automated QA scores, compliance flags, and sentiment analyses generated by our AI are quality assurance insights provided for informational purposes only. They represent automated predictions to assist human review and do not constitute formal compliance verdicts or legal determinations.

Your Sole Responsibility

You retain sole and exclusive responsibility for ensuring that your business operations, call campaigns, consent gathering, caller disclosures, and lead sources comply with all applicable local, state, federal, and international regulations.

Intellectual Property

Klariqo Rights

We and our licensors retain all right, title, and interest, including all intellectual property rights, in and to the Klariqo platform, technology, software, APIs, speech synthesis models, machine learning algorithms, dashboard designs, and technical documentation.

Your Rights

You retain all right, title, and interest in and to all data, scripts, prompt configurations, contact lists, and business information that you upload or configure within the platform.

Evidence Ownership

You retain sole ownership of all signed evidence records (vCons) generated for your account. You have the right to export, store, and independently verify these records at any time, including after the termination of these Terms. Klariqo will not restrict your access to your signed records while your account is active.

Service Limitations & Force Majeure

Service Limitations

• The platform and all services are provided on an as-is and as-available basis.
• Speech recognition and transcription accuracy can vary based on audio quality, background noise, caller dialect, and telephony line conditions.
• AI generated responses and quality scores are automated analyses and may occasionally contain inaccuracies or errors. You are responsible for monitoring and adjusting your configurations to maintain quality.
• Service availability is subject to scheduled maintenance, cloud infrastructure performance, and carrier network availability.

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (except for payment obligations) where such failure or delay results from circumstances beyond the affected party's reasonable control, including natural disasters, acts of government, pandemic, war, terrorism, labor disputes, power failures, internet or telecommunications outages, carrier network disruptions, or failures of third-party service providers.

The affected party must promptly notify the other party of the force majeure event and make reasonable efforts to mitigate its impact. If a force majeure event continues for more than 30 consecutive days, either party may terminate this agreement upon written notice.

Call Recordings

Managed Voice AI Recordings

If you enable call recording for Managed Voice AI, the platform will record incoming and outbound calls handled by your AI agent. A recording disclosure (such as, "This call may be recorded") will play to callers before the conversation begins. Recordings are captured with dual-channel separation (separating the caller and the AI agent on distinct tracks) to assist with auditing.

Compliance Layer Ingestion

For the Compliance and QA Layer, Klariqo does not participate in active call routing or call recording. Instead, the platform ingests your completed, pre-existing recordings after the call has concluded.

• Ingestion is read-only and occurs via a least-privilege API user that you configure, manage, and can revoke at any time.
• You represent and warrant that you have provided all legally required notices and obtained all necessary consents from call participants prior to recording and ingesting any call data.
• Klariqo has no control over, and assumes no liability for, your call recording practices, consent workflows, or caller disclosures.

Acceptable Use Policy

Prohibited Uses

You shall not use the Klariqo platform, nor permit any third party to use the platform, to:

• Initiate, route, or process calls or communications without obtaining all required consents under applicable law, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and state telemarketing laws.
• Violate federal, state, or local Do Not Call (DNC) registries or regulations.
• Engage in fraud, deceptive marketing, misrepresentation, or any unlawful business practices.
• Send unsolicited commercial calls or messages.
• Impersonate any individual, business, or government entity without authorization.
• Harass, threaten, or abuse any person.
• Attempt to reverse-engineer, decompile, or extract source code from the platform.
• Use the platform in any manner that could damage, disable, overburden, or impair our infrastructure or networks.
• Resell, sublicense, or distribute access to the platform to third parties without prior written authorization from Klariqo.

Telecom & Regulatory Compliance

Your Compliance Responsibilities

You are solely and exclusively responsible for:

• Compliance with all laws, rules, and regulations governing your outbound and inbound call campaigns, including the TCPA, TSR, FCC regulations, state telemarketing statutes, and consumer protection laws.
• Obtaining valid, documentable consent (including Prior Express Written Consent where legally required) before contacting any consumer.
• Maintaining, updating, and scrubbing your contact lists against the National Do Not Call Registry, state DNC lists, and your internal DNC lists.
• Providing clear, compliant disclosures to call recipients, including automated system disclosures and recording notices.
• Retaining secure records of consent and compliance documentation as required by law.

Lead & Consent Provenance

If you use the platform for outbound dialing or lead qualification:

• You represent and warrant that all contact lists and leads uploaded to the platform have been obtained legally and with all required consents.
• You are solely responsible for lead provenance, consent documentation, and complying with the FCC's one-to-one consent rule.
• Klariqo assumes no liability for claims, investigations, or lawsuits arising from leads you supply, calls you initiate, or consents you fail to obtain.

Third-Party Services & Carriers

The Klariqo platform integrates with and relies upon third-party telephony carriers, artificial intelligence models, cloud hosting providers, and independent witnessing services. You acknowledge and agree that:

• Telephony routing is provided through third-party carriers subject to their own acceptable use policies.
• Violation of carrier policies may result in immediate suspension of telephony routing without prior notice.
• Klariqo is not liable for service interruptions resulting from carrier enforcement actions, regulatory changes, or third-party provider outages.
• AI analyses are processed using third-party language models and may occasionally produce imperfect results.

Limitation of Liability

Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. KLARIQO EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KLARIQO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT.

Liability Cap

KLARIQO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO KLARIQO DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

No Liability for Client Actions

Klariqo is a platform and infrastructure provider. We have no liability for any claims, damages, fines, penalties, or enforcement actions arising from your failure to comply with applicable laws, calls initiated by you, the content of your configurations or scripts, leads you supply, or your failure to obtain required consents.

Indemnification

You agree to defend, indemnify, and hold harmless Klariqo, its officers, directors, employees, and agents from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the platform or services.
• Your violation of these Terms of Service or our Acceptable Use Policy.
• Your violation of any applicable federal, state, or local law or regulation, including telemarketing, call recording, and consumer privacy laws.
• Any claims by third parties arising from your calls, leads, or business operations.
• Any fines, penalties, or enforcement actions imposed by regulatory authorities (such as the FCC or FTC) in connection with your account.

This indemnification obligation shall survive any termination or expiration of these Terms.

Account Suspension & Termination

Suspension

Klariqo reserves the right to immediately suspend or restrict your access to the platform, without notice or liability, if we reasonably suspect that you have violated these Terms, our Acceptable Use Policy, or applicable law; your use poses a security risk to the platform, other users, or third parties; or we are required to do so by a regulatory authority or court order.

Termination

Either party may terminate this agreement at any time upon written notice. Upon termination:

• Your access to the platform will cease.
• You remain fully liable for all fees accrued or committed prior to the effective date of termination.
• Your indemnification and liability limitations shall survive termination.

Data Deletion

Upon the termination of your account:

• Your call recordings, transcripts, and analytics data stored within our active hosting databases will be permanently deleted within 30 days, unless ongoing retention is required by applicable law or you request an earlier export.
• Account profile information, billing records, and transactional history will be retained as required by law (up to 7 years for financial and tax records).
• You may request an export of your account data prior to termination by contacting [email protected].
• Aggregate, anonymized data derived from platform usage may be retained indefinitely by Klariqo, provided it contains no personal information and cannot be linked to you or your callers.

Cooperation with Authorities

Klariqo may cooperate with law enforcement, regulatory bodies, or carrier compliance teams as required by law or as reasonably necessary to address suspected violations of our Acceptable Use Policy or applicable telecom regulations.

Governing Law & Disputes

Governing Law

These Terms shall be governed by, and construed in accordance with, the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Delaware, United States, in the English language.

Class Action Waiver

You and Klariqo each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If a court or arbitrator determines that this class action waiver is void or unenforceable, then the arbitration agreement shall be deemed null and void in its entirety, and the parties shall be deemed to have not agreed to arbitrate disputes.

Small Claims Exception

Notwithstanding the arbitration agreement, either party may bring an individual action in a small claims court of competent jurisdiction for disputes within the scope of that court's jurisdiction.

Jury Waiver

Each party irrevocably and unconditionally waives any right to a trial by jury in respect of any legal action arising out of or relating to these Terms. The prevailing party in any arbitration or legal proceeding shall be entitled to recover its reasonable attorneys' fees and costs.

Modification of Terms

Klariqo reserves the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the Last Updated date. Your continued use of the platform after the posting of modified Terms constitutes your binding acceptance of the changes.

Entire Agreement & Severability

These Terms, together with our Privacy Policy, AI Transparency Statement, Data Processing Agreement, and Refund Policy, constitute the entire agreement between you and Klariqo and supersede all prior discussions, agreements, or representations. If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

Version History

Questions & Support

For questions about these terms or our services, please contact:

Email: [email protected]