CMS already requires you to record every Medicare marketing and enrollment call in full and keep it for ten years. Klariqo turns that mandated recording into a signed, tamper-evident record, scored against the CMS marketing rules, so when CMS or a carrier audits you, you can show exactly what was said, that it wasn't altered, and when.
Third-party marketing organizations must record every call with a beneficiary in full and retain it for ten years. But a raw recording in storage proves nothing on its own; anyone can question whether it was edited. And the CMS marketing rules are strict. A single TCPA misstep is $500 to $1,500 per call, and a marketing-rule violation can cost you the carrier contract.
You cannot imply you represent Medicare or a government agency. It's a fast track to a marketing-rule violation.
You cannot claim to offer "every plan in your area" unless you actually do. On a recorded line it's evidence.
The required TPMO disclaimer has to be spoken. A missing or rushed one is exactly what an audit looks for.
Cross-selling other products without the beneficiary's consent breaks the marketing rules.
None of it shows up in a two-call QA sample. It shows up in the one call CMS pulls in an audit.
You already certify the opt-in with TrustedForm or Jornaya. The other half is the call CMS makes you record anyway, what your agent actually said, a raw file no one can prove wasn't edited. Klariqo closes the chain.
TrustedForm and Jornaya prove the lead consented and the disclosure they saw.
Klariqo turns the recording CMS already makes you keep into a Klariqo Call Record (KCR), so you can prove it wasn't altered.
The opt-in is certified at the form. The conversation is proven at the call.
You define the scorecard for your Medicare campaigns. Klariqo scores every call against it and flags the moment with the exact transcript line. A typical Medicare scorecard catches:
An agent implying Medicare or government affiliation.
An agent claiming to offer "all plans" when they don't.
An agent skipping the required TPMO disclaimer, or guaranteeing a benefit.
An agent cross-selling without consent, or ignoring an opt-out.
You find it the day it happens, not the day CMS asks.
The call ends and Klariqo seals it as a vCon: transcript, a SHA-512 fingerprint of the audio, and the exact time, under a digital signature. Change one byte and the seal breaks.
Every call is scored against your Medicare scorecard, not a sample, each flag pinned to the transcript line that triggered it.
Drop any call into the public verifier and confirm, in your browser, that it's intact and which key signed it.
Klariqo plugs into VICIdial natively, in about ten minutes. Your agents and your campaigns stay exactly as they are. The signed records just start showing up.
Bring your dialer. We'll show you an audit-ready record of your Medicare calls, and you can verify one yourself.