Debt-relief calls sit under three regulators at once: the TCPA, the FTC Telemarketing Sales Rule, and the CFPB. Klariqo turns every debt-relief call on your dialer into a signed, tamper-evident record, scored against your compliance rules, so when a complaint lands you can show exactly what was said, that it was not altered, and when.
Debt relief runs on financially distressed consumers and promises that are easy to overstate, which is why the FTC's Telemarketing Sales Rule, the TCPA and the CFPB all police it. A single TCPA violation is $500 to $1,500 per call, and the TSR's advance-fee and misrepresentation rules carry their own teeth.
None of it shows up in a two-call QA sample. It shows up in the one call nobody reviewed, in a demand letter.
TrustedForm proves they opted in. Klariqo proves what was said.
You already certify the opt-in with TrustedForm or Jornaya. The other half is what your agent actually said on the call. A KCR proves that half, signed and tamper-evident, so you can defend the whole interaction rather than the click.
You define the scorecard for your debt-relief campaigns. Klariqo scores every call against it and flags the moment with the exact transcript line. A typical debt-relief scorecard catches:
A guaranteed debt reduction
An agent promising to cut a balance by a set amount.
Misrepresented fees or savings
An agent overstating savings, or how long the program takes.
Implied bank or government affiliation
An agent sounding like a bank, a federal program or a nonprofit.
An advance fee the TSR prohibits
An agent quoting a prohibited advance fee, or talking past an opt-out.
Klariqo plugs into VICIdial natively, in about ten minutes. Your agents and your campaigns stay exactly as they are. The signed records just start showing up.
A signed record of what was actually said on the call, scored against your own rules, with every flag pinned to the transcript line that triggered it. Evidence you hand over, in a file the other side can check themselves.
TrustedForm certifies the opt-in. Klariqo certifies the other half, what your agent said once the call connected.
If that is on your scorecard, yes, with the exact transcript line as evidence.
No. Klariqo runs on VICIdial natively and scores the rules you already enforce.
Each record carries a cryptographic fingerprint of the audio and a digital signature. Change a single byte and verification fails, so you can prove the record is exactly what was captured on the call.
See it on your own Debt relief calls.
Bring the dialer you already run. Your first 10,000 recorded calls are free, and you can check one yourself in the browser.